At Scentivo Wholesale, customer satisfaction is important to us. This Exchange & Returns Policy outlines the conditions under which products purchased from https://scentivowholesale.com may be exchanged or returned.

Exchange Eligibility

Our exchange policy is valid for 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer an exchange.

To qualify for an exchange, the product must meet the following conditions:

- The product must be unused, unopened, and in the same condition as received
- The product must be returned in its original packaging
- Proof of purchase or invoice must be provided

Any product that is damaged, altered, used, or missing components due to reasons not caused by Scentivo Wholesale will not be eligible for exchange.

Damaged or Defective Products

If you receive a product that is damaged or defective, please notify us within 48 hours of delivery. We may request images or videos for verification.

Please contact us at:
Email: info@scentivowholesale.com
Phone / WhatsApp: +971 4 243 6794

Exchange Shipping

Customers are responsible for all return shipping charges. Once the returned product is received and inspected, the exchanged item will be dispatched.

Additional shipping charges apply for sending the exchanged product. Shipping costs are non-refundable.

Delivery timelines for exchanged items may vary depending on location and courier service.

Important Notes

We strongly recommend using a trackable courier service or shipping insurance for high-value items. Scentivo Wholesale is not responsible for items lost or damaged during return transit.