Refund Policy

At Scentivo Wholesale, we ensure quality products. However, refunds or exchanges may be granted under specific conditions outlined below.

Refund Eligibility

Refunds or exchanges are accepted within 7 days of delivery only if the product is damaged, defective, or incorrect.

Conditions for Refund

- Product must be unused and in original packaging
- Original invoice must be included
- Items showing signs of use or alteration are not eligible

Non-Refundable Costs

Shipping charges and Cash on Delivery fees are non-refundable.

Cancellation Policy

Order cancellations are accepted strictly within 24 hours of delivery.

Refund Process

To request a refund, contact us at:
Email: info@scentivowholesale.com
Phone / WhatsApp: +971 4 243 6794

Refunds are processed only after inspection of the returned product.

Return Address

Head Office
Al Kalbayani Building
Deira, Dubai, UAE